A new customer inquiry reaches the company’s ONEJOB profile in two ways:
- Via the inquiry form. When a customer fills out the inquiry form on the company’s website, the information is automatically sent to the company’s ONEJOB profile.
- Through other channels (e.g., by phone). If the inquiry comes through a phone call or another channel, the site manager/project manager can manually enter it into the system. After that, a responsible person can be assigned, and the customer inquiry can be managed accordingly.